Cancel a Cloud Pool subscription

Cancelling a Cloud Pool schedules the subscription to end. Your VMs keep running until the paid-through date, then they are removed.

Steps

1. Open Billing → Subscriptions.
2. Find the Cloud Pool subscription.
3. Choose Cancel (wording may show as scheduling cancellation).
4. Read the confirmation: it states when VMs stop (the end of the current period when known).
5. Confirm.

The subscription status becomes pending cancellation (shown as cancelled in some views, with a banner on the pool page).

What happens next

Phase	Effect
After you cancel, before period end	VMs keep running; you can usually resume to undo the cancellation
After period end	The platform tears down pool VMs and ends the subscription

The pool detail page shows a banner when cancellation is scheduled, including the paid-through date when available.

Resume before the end date

If your portal offers Resume on a pending-cancellation Cloud Pool, use it before the period ends to keep the service. After teardown, the subscription is terminated and VMs are gone.

Tips

• Export data and confirm backups before the period ends.
• Cancelling is not the same as destroying a single VM (see Destroy a Cloud Pool virtual machine).
• Billing questions about invoices after cancel go under Billing pages or a support ticket.

Still stuck?

Open a support ticket from Support → Tickets if cancel or resume fails, or the period-end date looks wrong.